1. Introduction
novacrysentia.com ("we," "our," or "us") is committed to protecting the privacy of our customers, website visitors, and community members. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at novacrysentia.com, visit our physical store in Kamakura, or use any of our services.
2. Information We Collect
2.1 Information You Provide
We may collect personal information that you voluntarily provide when you:
- Fill out our contact or appointment booking form (name, email, phone number)
- Use our Bike Fit Finder tool (body measurements, riding preferences)
- Sign up for group rides or events
- Purchase products or services in-store
- Subscribe to our newsletter or community updates
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address, browser type, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring website or search terms that led you to our site
- Device information (screen resolution, device type)
3. How We Use Your Information
We use the information we collect to:
- Process and respond to your inquiries and appointment requests
- Provide personalized bike recommendations through our Bike Fit Finder
- Send you information about group rides, events, and promotions (with your consent)
- Improve our website, services, and customer experience
- Analyze website usage patterns and trends
- Comply with legal obligations and protect our rights
4. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:
- Essential cookies: Required for the website to function properly (e.g., cookie consent preference)
- Analytics cookies: Help us understand how visitors use our site (e.g., page views, popular content)
- Functional cookies: Remember your preferences (e.g., Bike Fit Finder settings)
You can control cookie preferences through your browser settings. Disabling certain cookies may limit some website functionality.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: Companies that help us operate our website and business (e.g., hosting providers, email services)
- Legal requirements: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are retained for up to 12 months. Bike Fit Finder data is stored locally in your browser and is not transmitted to our servers.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Withdraw consent for data processing
To exercise any of these rights, please contact us at info@novacrysentia.com.
9. Children's Privacy
Our website is not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: info@novacrysentia.com
- Phone: 555-042-8888
- Address: 123 Komachi Street, Kamakura, Kanagawa 248-0006, Japan